Common Issues

When you run the Windows installer (e.g. Labbee-animal-datahub-2.8.0-win-x64-setup.exe), Microsoft Defender SmartScreen may show a blue screen saying “Windows protected your PC” with an “Unknown publisher” warning. This is expected — the app is safe; Windows just doesn't recognize new publishers yet. Here is how to continue:

1. 1

   On that blue “Windows protected your PC” screen, click the “More info” link. It's in the body text, just under the “Running this app might put your PC at risk” line — easy to miss because only the “Don't run” button stands out.

2. 2

   A “Run anyway” button appears next to “Don't run” — click it and the installer proceeds normally.

If “More info” doesn't appear at all (some managed/institutional PCs hide it via policy), the fallback is: right-click the downloaded Labbee-animal-datahub-2.8.0-win-x64-setup.exe → Properties → check “Unblock” at the bottom of the General tab → OK → run again. If the machine is IT-managed and even that is blocked, your IT department has to allow it.

Illustration of the Properties dialog — check Unblock, then click OK.

Our emails come from the labbee.org domain (e.g. info@labbee.org). Mail providers sometimes file messages from a sender they haven't seen before away from the inbox. If the verification or password-reset email hasn't arrived:

1. 1

   Check your Spam / Junk folder — this is where the email lands most often.

2. 2

   Also check the Trash folder and — in Gmail — the Promotions and Updates tabs; filters sometimes move the message there automatically.

3. 3

   When you find it, mark the sender as trusted so the next emails reach your inbox: click “Not spam” (or move it to the Inbox) and add info@labbee.org to your contacts / safe-senders list.